International companies need professional translation service to translate their documents to the native language so that their business operations can run smoothly. But sometimes the work fails to meet the client's expectation and requirements. Usually, the reason why the translation project fails is because of a lack of communication. The problem begins before the work started. So what clients can do to ensure that the agencies understand their expectations and requirements?
In this article, let me share with you some tips you must take note of before engaging a translation agency for a project:
First of all, you must make sure that you choose a capable agency for the project. Conduct a research and find out the qualifications and case studies of the agency. This is to ensure that they have the capability to handle the requirement of your project. If not, you will be wasting money and time to hire an incompetent company that produces mediocre work.
Next, after you have chosen an agency, provide references for them. You should pass these documents, documents, business write-ups, technical terminology, etc. This will allow them to prepare for the project and understand its requirements. You should also tell them directly what the context style and format you are expecting. This can save trouble for the both of you.
You must also fix the deadline with the agency. Make sure that both parties agree to the deadline before proceeding with the project. If you do not need the materials urgently, try to give them more time to do it. Translation is a complicated and laborious work and is best that they have ample time so that they can produce quality work for you.
Last but not least, find out from the agency the responsibilities they will take if they can not complete the project on time or the final work does not meet your expectation and requirement. If the agency requires you to make an upfront payment, will they refund you the money? It is good to sort this out in the beginning so that both parties understand what is expected from the project.
Good communication can eliminate unnecessary misunderstandings that will make the project a failure. So make sure that you take the time to go through every detail with the agency at the very beginning to ensure high quality translation work. Once both parties are clear with the expectations and requirements, the project can flow smoothly and you can save a lot of troubles.
Source by Cheow Yu Yuan